‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’
  • Hossenfeffer@feddit.ukEnglish
    12·
    2 days ago

    “I could never get it to understand me, I ended up just hanging up and not bothering to try and book an appointment.”

    Working as intended.

  • [object Object]@lemmy.caEnglish
    28·
    3 days ago

    I wanted to link to the “voice recognition in a lift in Scotland” video but I can’t find it through all the verticalized reposts and “American reacts to” or “voice recognition FAIL” repost drivel — each more poorly recompressed than the last until they’re indistinguishable from Hank Hill saying he doesn’t know what a jpeg is.

  • meejle@piefed.worldEnglish
    26·
    3 days ago

    This is maddening. I’d genuinely rather sit in the 40-minute queue to be treated badly by the real-life receptionist. 😤

    I know not everyone has the time, but at least give options.

    • Regrettable_incident@lemmy.worldEnglish
      14·
      2 days ago

      This shit might actually be an improvement on my GP. They put you on hold, annoying music and regular messages saying “You are now number . . . 53 . . . in the queue.” Then, after an hour, when you’re actually number 3 or something, they automatically hang up.

      • meejle@piefed.worldEnglish
        6·
        2 days ago

        The main thing that annoys me about mine is you get “You are currently number… one… in the call queue”, and THEN you get “You are at the head of the queue.”

        Feels misleading. 😅

        • Regrettable_incident@lemmy.worldEnglish
          5·
          2 days ago

          IMO that absolutely is misleading! It’s like the fuckers have squeezed another number in somehow. I guess they didn’t feel they could use zero lol

    • giant_smeeg@feddit.ukEnglish
      9·
      3 days ago

      My GP has this system and found a small trick.

      Ring up, answer the first question then put the phone down. It then sends you an SMS with a chat bot link to type rather than talk.

      Its way faster and less frustrating.

      • Denjin@feddit.ukEnglish
        18·
        3 days ago

        I can’t stand the fact that we suddenly find ourselves living in a world where the text-based AI chatbot is the preferred option now.

  • fakeman_pretendname@feddit.ukEnglish
    171·
    3 days ago

    Call me biased, but I think the most stupid thing about this is that it considers Yorkshire speaking as a “regional accent”, rather than “the best and most correct way to speak English”.

    • fakeman_pretendname@feddit.ukEnglish
      10·
      2 days ago

      Hahaha, but nah, this was in South Yorkshire, not East Yorkshire. They’re dee-dars down there - “Er nerrr” is generally a Hull accent :)

      In Hull they would have said “Err nerr, there’s a rerbert on me fern curl!” (Oh no, there’s a robot on my phone call).

      In Rotheram, they’d just sound like either Sean Bean, or Sean Bean with a higher pitched voice.