This shit might actually be an improvement on my GP. They put you on hold, annoying music and regular messages saying “You are now number . . . 53 . . . in the queue.”
Then, after an hour, when you’re actually number 3 or something, they automatically hang up.
The main thing that annoys me about mine is you get “You are currently number… one… in the call queue”, and THEN you get “You are at the head of the queue.”
This is maddening. I’d genuinely rather sit in the 40-minute queue to be treated badly by the real-life receptionist. 😤
I know not everyone has the time, but at least give options.
This shit might actually be an improvement on my GP. They put you on hold, annoying music and regular messages saying “You are now number . . . 53 . . . in the queue.” Then, after an hour, when you’re actually number 3 or something, they automatically hang up.
The main thing that annoys me about mine is you get “You are currently number… one… in the call queue”, and THEN you get “You are at the head of the queue.”
Feels misleading. 😅
IMO that absolutely is misleading! It’s like the fuckers have squeezed another number in somehow. I guess they didn’t feel they could use zero lol
My GP has this system and found a small trick.
Ring up, answer the first question then put the phone down. It then sends you an SMS with a chat bot link to type rather than talk.
Its way faster and less frustrating.
I can’t stand the fact that we suddenly find ourselves living in a world where the text-based AI chatbot is the preferred option now.
I don’t like it. But the alternative currently is drive there…