You bet it is! It will throw more money at a custom CRM than any other company.

Every company wants a custom CRM or a customized one instead of choosing a CRM that fits the most important features that the company need and adapt the other processes to fit with the stock CRM as much as possible.

Fighting a CRM is a money pit and in the end, it becomes the worst of both worlds (expensive and shitty to use with the company processes)

If a company uses other Microsoft products, chance are that Teams is bundled with whatever license they have. So for IT, it’s one less service to manage.