Hail Satan.

Kbin
Sharkey

Using Mbin as a backup to my main Kbin account due to tech issues on Kbin.social. May either switch to this one permanently or abandon it, depending on how Kbin’s development goes. All my active fedi accounts are linked.

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Joined 9 months ago
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Cake day: March 4th, 2024

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  • I’ll be honest, I doubt it will. At least, not in the mainstream.

    Alternatives to Salesforce already exist, and there’s a reason why they’re not more commonplace: most companies that use Salesforce or similar CRM platforms do so because somebody else maintains it (which is why Salesforce/Zendesk/etc are more expensive than a lot of their counterparts that don’t offer such services). If they have a problem with the tools, they’re paying for somebody at Salesforce to fix it for them. They don’t have to pay somebody in their own company to manage the servers or learn the software, they just let Salesforce manage that.

    That level of support very likely wouldn’t be the case with Twenty, and companies would be expected to pay somebody internally to learn and maintain their instance of the software. There’s also liability issues; if your company’s customer data gets breached somehow, it’s Salesforce’s responsibility and not yours, so you have to take on those sorts of burdens, as well. All of this starts to get very pricey (and very risky) if a company isn’t already structured in a way to handle those sorts of tasks, which is why I doubt there’ll be any big shift.

    I’d love to be wrong, though.