She does not have a level of access to the system to implement or even view the settings in the “solution” but she does have access to the support documentation. I was still suspicious from the beginning.
The documentation is also not publicly available so I am guessing the chatbot just used words that would sound feasible from other similar systems’ documentation.
Next time ask her to screenshot the solution for you or ask her to show you.
She does not have a level of access to the system to implement or even view the settings in the “solution” but she does have access to the support documentation. I was still suspicious from the beginning.
The documentation is also not publicly available so I am guessing the chatbot just used words that would sound feasible from other similar systems’ documentation.