Protonmail.uservoice.com is supposedly “The Voice of the Proton Community”. Well last week I was tracking a post that was rising rapidly to the top-most voted in the “general ideas” category. And this morning when I went to check if it was at the top yet, it’s just gone without a trace. No sign that it was ever there.
That’s about the worst way for them to respond.
I’m paid up for like 10 mo. But I disabled my renewals. And have started the move to Mailbox.
I believe in giving ppl and co’s a chance to learn from mistakes. But you pile more mistakes on those mistakes? And censor customer feedback about them? Well … you have competitors.
If you cancel they give pro-rata refunds I believe.
Do you have to request it or something? I canceled with most of a year left and it was just like “OK it won’t renew, but your service will remain active until then”.
I don’t know. I just know I’ve messed with my plan in the past, including cancelling it and the separately taking a promotional deal. At that time I got refunds.
Oh good to know, thx! I will try that as soon as I’m totally switched over.
I have also started migrating to Mailbox.
Nice 👍 So far the onboarding process has been smooth. Haven’t tried to set up PGP keys yet, but doesn’t look hard to do.