For the back half of the 20th century (what Fortune founder Henry Luce called “The American Century”), MBA and law degree programs were a ticket to a great office job and a path to the American Dream. The 21st century is asking the question: What happens when all those office jobs get automated?..
JFC jobs aren’t getting automated they are getting enhanced.
Work will shift it’s not going away.
This hyperbolic c suite AI nonsense is pure pump and dump.
I wouldn’t even strictly say it’s being enhanced. My employer cut 5% under the pretext of AI efficiencies. Those efficiencies being forcing adjacent teams to absorb the responsibilities of the laid off teams and then pointing us to leverage “AI” to overcome the increased workload.
End result is unqualified and overworked individuals are telling enterprise customers effectively AI slop and customers getting increasingly frustrated. Sure the volume of output has been increased, but the quality has taken massive nosedive which customers are noticing. This has directly led to an increase in churn in Saas.
So the corporate solution to that? Force those same already overworked individuals to start tracking churn/sales risks when they are being presented to customers as their “service advisor”.